Getting to Resolution:
Turning Conflict Into Collaboration
 

LENGTH: One full day session 

OVERVIEW: Productivity and satisfaction result from collaboration. The foundation of all collaboration - between individuals, teams, departments and outside resources are explicit or implicit agreements. Making these agreements is a skill we never learned. We usually find our agreements were inadequate when we end up in conflict about an agreement we believed we had. Also, no matter how good our agreements are, we will end up with disagreements and conflicts. The process is cyclical. This program provides a new way of thinking about productivity, collaboration and conflict; and a simple step by process for resolving conflict that enables a quick return to productivity that minimizes the lingering emotional impact that conflict has on productivity.

AUDIENCE: All employees. It is a core competence, for the "self-directed, flattened, virtual" environment everyone is working in.

PREREQUISITES: Although not required, a basic understanding of communication and listening skills is helpful.

OBJECTIVES: Upon completion of this course, the participant will be able to:

• Understand all of the elements of the huge cost of conflict 

• Quickly and efficiently resolve conflict and return to productivity. 

• Significantly reduce lingering "internal chatter" that reduces productivity. 

• Understand the benefit of a new way of thinking about conflict and differences. 

• Learn to focus on the solution, the vision for the future, not the problem. 

• Recognize that the person they have a conflict with is not "the enemy." 

• Start using the seven step model of conflict resolution. 

• Use the model for agreement to create agreements based on a shared covenant. 

• Get beyond difficult situations of conflict using a "conversational" process. 

• Prevent conflict. 

• Create strong partnerships with diverse individuals. 

• Value the universal laws of agreement and productivity. 

• Harness the productive and creative potential of diversity and shared vision. 

PREWORK: Participants may become familiar with Getting to Resolution

METHODS: Lecture, discussion, demonstration, practical exercises in both resolving conflict and creating agreements around collaborative team goals. The course can be used to deal with current conflicts, and create joint vision for intact workgroups.

For more information either call us at the numbers below or, for faster service, complete our Request for a Quote form.

Additional Resources:

    Check out these articles in our "Articles" section.

Teambuilding, Inc. guide to dealing with CONFLICT.

Creating Team Agreements - The ten elements of an effective agreement.  Also, can you recognize the traditional culprit that interferes with the great results you could be getting through team agreements?