My Communication Style?
Purpose: Improving communication effectiveness
Audience: Teams, departments, leaders, trainers, HR professionals
Group size: 5 to 500
Session Length: 1 to 3 hours
Instrument: What's My Communication StyleTM profile
The Problem with Communication
Communication. It's probably one
of the most frequently discussed issues in the workplace. Every day we
interact with others in an attempt to communicate, yet frequently that
communication misses the target, creates anger or frustration, causes
mistakes, and more. If communication is so common, why does it miss its
mark so often?
There are a number of reasons,
but much of the time it's because we are
different in how we communicate, and that difference can create
misunderstanding. For example, one person may be explaining something in
great detail to a person who has difficulty processing detail. The first
person is sure that he is giving everything that is needed to
understand; however, the second person is so lost half-way through the
conversation that he simply tunes out. Not wanting to appear "stupid,"
the second person nods in agreement, then walks away wondering what
Neither person was behaving badly, incompetent, or just not interested.
They were simply different in how they communicate, and that difference
created a miscommunication.
What is Communication Style?
Communication is the act of sending and receiving messages. Style is how
we behave. So communication style, then, is how we behave when we are
sending and receiving messages. Our personal communication style is that
style we use most often, when we are able to communicate in our most
natural way. You see it every day. There are loud communicators and
quiet ones. There are detailed communicators and those who are not.
There are those who are friendly and caring, and those who are more
direct and analytical. When we don't understand those differences,
communication can become a problem.
In this program we use a
simple, but accurate, instrument, the What's My Communication Style?TM
profile, to determine each person's dominant communication style:
direct, spirited, considerate, or systematic. This can be done ahead of
the session (most common) or during the session. (Click
here to view a sample report in Adobe pdf format.) A program is then
can last from one to three hours that helps participants
understand communication styles, their own style, and strategies for
intent is not to change people, but to raise awareness that
understanding style is critical to effective communication. People
quickly learn that this is practical information as opposed to
theoretical and something they can use immediately.
session is highly interactive and includes the opportunity for participants to
break out into their respective style groups to discuss the strengths
and drawbacks of their particular style, providing one of the greatest opportunities for real learning.
The primary benefits resulting from this session are:
- A new
understanding of one's personal communication style and its
- A better understanding
of your co-workers' styles and new ways to communicate more
- A better understanding
of team communication strengths and weaknesses
- New insights on how to improve customer relationships and
- Useful strategies on
how to reduce arguments and conflict
- New insights on how to improve personal relationships
What's My Communication Style? News
Teaching Communication Style with a Twist
What's My Communication Style? profile as a foundation,
190 sales professionals from adidas learned a bit more about
themselves and their approach to communicating. Then it was off
for a little fun, team development, and skill building, as 21
teams worked to solve the mystery of our
Mission Impossible Caper. Fifteen adidas sales
managers masterfully played some very unique characters as their people probed
for clues. In all, it was an energizing, yet informative
kick-off to their week's activities. Click on the pictures to enlarge and enjoy!
Allergan BDMP Builds the Team and Tackles an "Impossible
Good communication and coordination is important in Allergan's Biostatistics Data
Management and Programming, so
their group of 100 spent a day in our
Building High Performance Teams session. Using such tools as
Polygon Puzzle and
What's My Communication Style? profile, the group learned
more about each other and the skills they bring to collaborative
problem solving tasks. They also reviewed complicated technical
procedures using the
TGI Quiz Show Game software that provided an energetic and
stimulating team challenge. After the training, the entire group
exercised their new skills in our
Mission Impossible Caper!,
solving clues and successfully identifying the notorious jewel
thief. An enlightening and energizing day for all. Click on the pictures to enlarge and enjoy!
Communication Style to Help Housing
the Philadelphia Housing Authority, one of the most respected
organizations of its kind in the country, conducted training for
its leaders in two sessions of 100 each. As part of that day's
training, Teambuilding, Inc. conducted a 2-hour session on
What's My Communication Style?. According to Anne Martinez,
Manager of Communications, "The session was a winner and helped
to make our training day a success!!"