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Management Training
These 1/2 to full day modules can be paired
together to create a management training process for your organization or can be
used as stand alone management programs.
Click on each title below for a more
detailed description of the Management Training program.
Essential Skills of Leadership
Participants will discover the difference between a manager and leader,
whereby a manager manages things, such as goals and priorities, and a
leader leads people by motivating, coaching and creating a shared
vision. They will discover the importance of being both a manager and a
leader and will develop a mindset that drives results while creating a
positive and supportive work environment. The session will also provide
the skills to assess and manage employee engagement. Individuals will
learn how to demonstrate support for their team by meeting the
individual needs of each member and motivating them accordingly. Leaders
will learn how to manage others by focusing on behavior, instead of
employee attitudes.
Essential Skills of Communicating
Leaders must be effective communicators if they are to be successful.
This course focuses on improving two-way communication between the
leader and other people in the organization. Leaders will learn how to
construct clear and concise messages in the interest of the receiver. By
managing one's own non-verbal behaviors leaders will increase the power
of their message. And by developing active listening skills, leaders
will learn to increase the motivation and commitment of their team
members. This course will help develop leaders into effective
communicators who get results.
Providing Performance Feedback
Performance assessment is an important part of a team leader's efforts
to improve overall performance. To be effective, performance assessments
must be objective and fair. Managers will learn to recognize good
performance and correct poor performance without bias. Team leaders
taking this course will be able to base assessments on facts and
behavior and use positive feedback to motivate team members. Upon
completion of the session, individuals will know how to gain team member
commitment to implementing changes to improve performance.
Developing and Coaching Others
(Leadership and Senior Manager versions
are available)
Despite slogans that tell employees that they “are responsible
for their own growth and development,” the reality is clear – without
motivation, support, and coaching from managers, employees have a
difficult time developing their talents on their own. Research shows
that the support and effective involvement of managers is the single
most important factor in determining whether what an employee learns in
a classroom transfers into behavior change on-the-job. Managers who are
effectively involved in the growth and development of their employees
make behavior change happen. This takes managers who: Continuously
support and coach the development of their employees; Positively impact
learners before, during and after each element in a learning process
and; Effectively handle “coaching moments” so that employees teach
themselves. Developing and Coaching Others teaches managers to
effectively and successfully develop and coach their team members to
become better and more consistent performers. The program will help your
managers learn the specifics of how they can effectively impact the
learning process and coaching moments of their teams to make the
difference.
Breaking
Down Silos: Unleash the Power of Alignment
Are your people building walls instead of bridges? Silos create
redundancies, lower morale, inhibit communication, reduce trust, and
result in best practice hoarding instead of shared for maximum benefit.
In Breaking Down Silos: Unleash the Power of Alignment participants
experience powerful strategies that unite the workplace, increase
morale, and maximize productivity.
Generational Team Power
Do you have different generations working side by side, but not working
together? This is the first time in American history that four different
generations are sharing the workplace, each bringing their own unique
perspective on productivity, office etiquette, technology, and work/life balance. As a result, generational culture clash is increasingly
common and negatively impacting office morale and productivity. Through
a series of engaging exercises and candid discussions, Generational Team
Power reveals strategies and tools that enable participants to both
recognize generational differences and manage them effectively, leading
to a healthier culture and increased productivity.
Step
Up to Accountability
Participants will be guided through a step by step process that
builds a comprehensive plan for achieving collective accountability.
Participants will determine the relationship between the environment
they create and the results they deliver. Participants also discover how
taking ownership of their environment is the key to increasing not just
productivity, but morale, self-satisfaction, and team spirit. Learning
how to transitioning from being passive recipients of culture to
co-creators of culture is the key to driving success for one’s self and
the team.
Leading Change
This program helps people learn how to both drive and
support change. Participants will discover their natural
strengths in leading change efforts and will develop the
skills to turn ideas into reality.
 Delegating
Many team leaders have a difficult time delegating because they are
afraid they will lose their authority. However, if leaders don't
delegate, they lose their time, energy, and their ability to lead. This
module incorporates the latest techniques to help team leaders learn to
delegate effectively. Leaders will learn how to use delegation as a
motivational tool and improve team member skills in the process.
Participants will know how to encourage team member participation and
involvement through proper delegating methods.
Developing Performance Standards
Individuals can meet expectations when they are clearly defined. This
course will help managers and team leaders to establish specific,
result-oriented and time-bound objectives. This session also helps
participants to create performance standards that are measurable and
attainable. Given that people support what they help to create, leaders
will learn how to obtain commitment by working with team members to
establish performance standards. Individuals will learn how to gain team
member commitment and monitor progress to hold individuals accountable
for achieving desired results.
Supporting Change
In today's turbulent business climate, managers and team leaders need to
adapt effectively to changes in the workplace. One cannot lead in
today's organizations without successfully managing change. This module
provides participants the knowledge and skills needed to understand and
interpret change, as well as the skills and processes for planning and
supporting change. Participants will learn to serve as an effective
change agent within their organization and assist team members as they
adjust to change.
Resolving Conflicts
Leaders with strong conflict resolution strategies and skills build
stronger, more cohesive organizations and more productive relationships.
This module increases awareness of the positive and negative impacts of
conflict. Participants will also learn to transform problems into
creative opportunities and to develop communication tools that build
rapport. A guided process will help team leaders establish a cooperative
atmosphere to resolve conflicts.
Hiring Winning Talent
Successful hiring doesn't start with a job posting and end when a
candidate has been selected. The course provides the processes and tools
required to master the art and science of identifying and winning great
new employees - those that will perform in the top 20%. This one-day
classroom or 4-hour online workshop includes, Defining What You're
Looking for, Planning and Conducting the Interview, and Making the
Selection.
Retaining Winning Talent
Most team leaders are unaware of the totally disruptive and financial
nature of the loss of a valued team member. Hidden costs and impacts are
often overlooked. This course helps team leaders accept that, in the
majority of situations, team members quit their team leader, not their
organization. The course helps that leader take productive steps to
retain team members. Retaining Winning Talent is an 8-hour workshop that
focuses on one of the most important assets of any organization – its
team leaders and their impact on retaining key team members.
Effective Discipline
Fortune Magazine says failure to manage low performers is the #1 reason
why leaders fail. They added that 87% of employees say low performing
coworkers hurt their productivity and make them want to quit.
Disciplining team members is one of the most difficult tasks for many
team leaders. This session helps leaders create an environment that
encourages self-discipline. This process utilizes behavioral modeling
techniques that provide team leaders with the skills to motivate
individuals and teams. Participants observe and practice the proper
techniques of Effective Discipline and learn to guide team members to
define problems and create their solutions.
Managing Complaints
As leaders on the front line, managers are often the first to hear team
member complaints. In this module, leaders learn how to demonstrate
their commitment to team members by addressing underlying problems.
Participants gain skills that help them become more sensitive to the
problems that drive complaints. Leaders will also understand why all
team member complaints must be dealt with rather than ignored, as they
view complaints as opportunities to enhance relationships and improve
results.
Communicating Up
Many training programs focus on the interpersonal skills needed to
communicate with one's peers and staff, yet few address the unique
challenge of communicating up. This session focuses on communicating to
those at higher levels. Participants will learn that communicating
effectively with managers is all about understanding the manager's style
and environment first. Communication must be framed and adapted to fit
in terms of ones own self-interest. Individuals will be able to frame
communication up the chain of command to ensure candid dialogue that
gets results.
Organizational Communication
Effective communication is fundamental to the economic health of any
organization. As traditional, hierarchical structures are replaced with
flatter, team-based structures, the average employee is involved in new
interactions and requires more types of information and interactions in
order to be productive. This course focuses on identifying communication
pathways and improving interactions. Participants will develop practical
strategies and tools for improving communication between the boxes on an
organizational chart. After completing this course, participants will be
able to: Describe the effect of communication on the bottom line;
Understand the importance of communicating mission and vision; Identify
relationships that need to be more productive; and develop strategies
for improving communication between teams and departments.
 Leading Engaging Meetings
American businesses hold about 20 million meetings each day. According
to a report in Industry Week, companies waste $37 billion annually in
unproductive meetings. The Running Effective Meetings program allows
your people to make the most of their time by leading meetings that are
efficient and effective. This course helps people to rethink the
purpose, structure, and process of their meetings. Beyond simply
creating agendas and following meeting ground rules, participants will
discover the power of running different types of meetings that are
focused, disciplined, and designed to achieve specific results.
Improving Work Habits
A truly effective team leader immediately addresses poor work habits in
a supportive, non-threatening manner. Managers deal with many tough
day-to-day issues, such as absenteeism and lack of professional conduct.
This course allows managers to deal with unsatisfactory habits as soon
as they are recognized. Participants will be able to differentiate
between job performance issues and work habit issues. Individuals will
be able to increase team member accountability by getting team members
to commit to a clear plan of action and review progress regularly.
Motivating Team Members
"Why can't I seem to motivate my team members?" The answer is complex
and simple at the same time, and the solution is unique for each team
member. Can one directly motivate another individual, or do we motivate
ourselves? Can a leader influence the surroundings to create a
motivating atmosphere? Is what motivates one person the same as what
motivates another? Motivating Team Members opens each leaders thinking
about the answers to those, and other questions. This course explores
what motivation truly is and how it works. This program also helps
leaders understand what they can do to create an improved work
environment that will motivate members of their team. Managers will also
discover the four stages to influence a team member to perform a task.
Coaching Job Skills
An effective coach develops all team members through ongoing and useful
feedback. Team leaders who care enough to coach their staff members
elicit cooperation and win team member confidence. Participants will
learn how to distinguish between performance problems that require
coaching and those that can best be handled through better instructions
or some other means. Managers will learn how to involve team member in
the coaching process by asking effective questions and encouraging
feedback. Upon completion of this module, participants will have the
tools necessary to conduct a successful meeting with a team member on
how to improve performance.
 Solving Workplace Problems
In the workplace, solving problems is not only addressing issues and
problems as they arise but also involves looking at the way things are
currently being done to find better ways of doing them. The major
problem encountered in solving problems occurs when the root cause is
not properly defined or identified. In the rush to finish a project,
people often jump to conclusions and take action on the first solution
that appears when most times there are multiple solutions. Determining
the best solution requires a problem solving process. Solving Workplace
Problems provides an effective approach and the tools necessary for
improving current processes that organizations use to solve
organizational problems. Through structured activities, participants
learn how to identify the problem, identify the cause, select the best
solution, implement the solution, and determine what feedback and
follow-up will be required. Managers will learn a five-step process that
combines a variety of methods to provide an effective approach to
solving simple to complex organizational problems.
Career Transition Essentials
If your company is facing layoffs, Career Transition Essentials will
soften the blow for those who are facing a job search. Packed with step
–by-step strategies for every facet of a diversified job search
campaign, this program was designed by seasoned professionals to yield
maximum impact. Participants will emerge focused, energized, and ready to
enter the job market with confidence. For employers this is a highly
cost effective, smart way to preserve and even enhance the company’s
reputation in a greatly networked world.
Sales Management (Coaching)
Skills
The role requirements of a sales manager are quite different than that
of a sales person. However, since most sales managers earned their
stripes, as sales reps, the transition to their newly promoted position
is often rocky and less than successful. This course is made for the
executive who believes that great sales managers are not born, but that
they are developed as a result of training and experience. This activity based seminar will provide the sales manager with a simple three part
model, as well as a useful process to help begin, what sometimes is, a
difficult conversation. Each attendee will have the opportunity to
analyze his or her own strengths and those of their reps. There will be
ample “curbside coaching” activities and practice exercises that will
prepare each participant to apply the newly learned skills in the field.
The 4 Hats Managers Wear
Just because a person is appointed to a position as manager, it doesn’t
mean that the individual fully grasps the significance, requirements,
and the impact of the role. Far too many managers fly by the seat of
their pants in doing their job. The outcome - Poor performance, low
morale, shoddy work, and high turnover, as well as many other items that
negatively impact the bottom line of an organization. Managers who
complete this highly active workshop will develop the confidence and
skills to apply a new mindset and skills on the job. This will raise
levels of commitment and effectiveness of those who report to them.
Strategic Planning for Leaders
Imagine a day away from the office, where the key members of a division,
department, or leadership team put their heads together to focus on key
challenges, while they are engaged in a time tested method that
guarantees positive outcomes. That is what occurs by using the SWOT
analysis model. The event enables your team to flesh out and investigate
the Strengths, Weaknesses, Opportunities, and Threats that are part of
the daily business environment. Energy is created while interpersonal
conflicts melt away during the process. By the end of the day,
priorities are set, action plans are developed, and commitments are
made. What follows will be a results-based team that is oriented towards
quality performance.
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