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Communicating Up
I would call lack of candor the biggest dirty little secret in our
business.
Lack of candor basically blocks smart ideas, fast action, and good
people
contributing all the stuff they've got. – Jack Welch
Session overview
While many training programs focus on the interpersonal skills needed to
communicate with one’s peers and staff, few address the unique challenge
of communicating up. The ability of first-line managers to effectively
communicate up the line affects team-member retention, productivity, and
even profitability.
This session focuses on communicating to those at higher levels.
Participants will learn that communicating effectively with managers is
all about understanding the manager’s style and environment first.
Communication must be framed and adapted to fit the other person's
unique perspective. Individuals will learn to frame communication up the
chain of command to ensure candid dialogue that gets results.
Communicating Up provides the tools necessary to align the individual
with communication requirements of his or her manager. With its focus on
preparation and clear commitments, this course can help even experienced
managers build a more effective process for communicating and
collaborating within the organizational hierarchy. Managers will also
learn how to deliver bad news, communicate group accomplishments, and
get a manager's time and attention.
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Course
Impact
Managers and leaders
will be able to:
- Understand the
importance of framing all communication with their manager in terms
of his/her self-interest.
- Enter
meetings with their manager armed with a well-thought-out and
clearly stated objective.
- Clearly link
objectives with facts that support their manager’s plans and goals.
- Work with
their manager to uncover any questions or reservations he/she may
have concerning their message.
- Move
conversations toward agreement with questions that focus on benefits
to be gained when the objective is reached.
- Clearly and
concisely restate the decision that result from Communicating Up and
ensure that those decisions are mutually understood.
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