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Essential Skills of Communicating
The greatest
problem of communication is the illusion that it has been accomplished.
- George Bernard Shaw
Session overview
Leaders must be effective communicators if they are to be successful.
The foundation of good communication is creating a supportive
environment that encourages the free and open exchange of ideas,
thoughts, and opinions.
Essential Skills of Communicating focuses on improving two-way
communication between leaders and others throughout the organization. By
managing one’s own non-verbal behaviors, leaders will increase the power
of their message.
This course provides the tools necessary to develop clear, concise
messages that are receiver-focused. By targeting communication as a
two-way process, the program can help even experienced managers improve
their listening skills as well. This course will help develop leaders
into effective communicators who get results.
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Course
Impact
Managers and leaders
will be able to:
- Understand
that communication is a two-way process.
- Construct
clear, concise messages in the interest of the listener.
- Manage
nonverbal behaviors to reinforce the intent of messages.
- Listen
actively to improve communication.
- Create a
climate of open communication, which increases team member
motivation and commitment.
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