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Teambuilding,
Inc.
888.672.1120 USA
1.856.596.4196 Int'l
or email us!
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Managing Complaints
Untold suffering seldom is.
- Franklin P. Jones
Session overview
Leaders on the front line are often the
first to hear about team member complaints. In this module, leaders
learn to demonstrate their commitment to team members by addressing
underlying problems.
With its focus on listening and problem solving, Managing Complaints can
help even experienced managers feel comfortable hanging an “always open”
sign on their office door. Participants will gain skills that help them
become more sensitive to the problems that drive complaints. Leaders
will also understand why all team member complaints must be dealt with
rather than ignored, as they view complaints as opportunities to enhance
relationships and improve results.
Participants will learn: Why dealing with team member complaints is
critical team effectiveness; how the effective team leader manages
complaints; how to use listening skills to manage complaints; and how to
ask effective questions that lead to problem resolution.
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Course
Impact
Managers and leaders
will be able to:
- Understand
why all team member complaints must be dealt with rather than
ignored or dismissed.
- Be more sensitive
to all the problems that can lie behind complaints, regardless of
whether the manager perceives them to be major or trivial, real or
imagined.
- Understand
techniques used to determine underlying problems, which are not
always the same as those the team member thinks are responsible for
his/her difficulties.
- Use various
techniques to solve such problems while maintaining a positive
relationship with the team member.
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To help us help you
better, simply complete our
Request for Quote or Information Form.
Otherwise, feel free to call us at the number listed below or send email
to inquire@teambuildinginc.com
for more information or to book this session now.
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