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Resolving Conflict
Cooperation and teamwork isn’t the absence of conflict, but a means of managing it.
- Deborah Tannen


Session overview
Leaders with strong conflict resolution skills build productive relationships and cohesive organizations.

Resolving Conflicts provides the tools needed to recognize conflict and deal with it quickly and effectively. By understanding the signs of conflict and by getting to the root cause, managers can eliminate the issue and minimize the impact. Facing these conflicts head-on allows managers to preserve the integrity of the team and demonstrate a commitment to individual performance and growth.

Participants will learn to transform problems into creative opportunities and develop communication tools to build rapport. A guided process will help team leaders establish a cooperative atmosphere to resolve conflicts as they occur. This module instructs individuals how to be aware of the positive and negative impacts of conflict and provides the skills to make conflict an opportunity to improve relationships.

Course Impact

Managers and leaders will be able to:

  • Accept conflict as an inevitable part of all work situations and deal with it in order to maintain individual and team focus and productivity.
  • Recognize the positive and negative impacts of conflicts.
  • Leverage conflict to everyone’s advantage.
  • Distinguish between the two major sources of conflict so it can be resolved fairly and effectively.
  • Establish a cooperative atmosphere to resolve conflicts when they arise.

 


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