|
Resolving Conflict
Cooperation
and teamwork isn’t the absence of conflict, but a means of managing it.
- Deborah Tannen
Session overview
Leaders with strong conflict resolution skills build productive
relationships and cohesive organizations.
Resolving Conflicts provides the tools needed to recognize conflict and
deal with it quickly and effectively. By understanding the signs of
conflict and by getting to the root cause, managers can eliminate the
issue and minimize the impact. Facing these conflicts head-on allows
managers to preserve the integrity of the team and demonstrate a
commitment to individual performance and growth.
Participants will learn to transform problems into creative
opportunities and develop communication tools to build rapport. A guided
process will help team leaders establish a cooperative atmosphere to
resolve conflicts as they occur. This module instructs individuals how
to be aware of the positive and negative impacts of conflict and
provides the skills to make conflict an opportunity to improve
relationships.
|
Course
Impact
Managers and leaders
will be able to:
- Accept
conflict as an inevitable part of all work situations and deal with
it in order to maintain individual and team focus and productivity.
- Recognize the
positive and negative impacts of conflicts.
- Leverage
conflict to everyone’s advantage.
- Distinguish
between the two major sources of conflict so it can be resolved
fairly and effectively.
- Establish a
cooperative atmosphere to resolve conflicts when they arise.
|
|
