An attitude of serving others is almost always at the heart of good customer service. When problems of attitude are affecting customer service, look for causes in the following areas:
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General low motivation
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in the team
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The organization's culture does not reinforce an attitude of service
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Leader behavior does not reinforce a service mentality
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Internal "turf" issues inhibit giving good service between departments
Recommended Program:
Experience
Taking Flight
with DISC, our new DISC Training Program, based the book
Taking Flight!: Master the Four Behavioral Styles to Transform your
Career, Your Relationships…Your Life, a business fable that
features a diverse group of birds confronted with a race against time to
save their homes from impending disaster. Suddenly forced to work
together, the birds must decipher the four DISC behavioral styles to
bring out their best and solve the crisis.
Recommended Resource:
Customer Service
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