[3] Resolving Conflicts
The ability to resolve conflicts is a highly prized skill. Getting into conflict is easy, getting out of it is something else. The following pages will give you direction on how to approach conflict.

The 7 Steps to Conflict Resolution

STEP 1. Develop an attitude of resolution

STEP 2. Set the stage, plan your approach

STEP 3. Arrange a place and time to talk

STEP 4. Tell your stories, gain an understanding of the issues

STEP 5. Listen actively and with empathy

STEP 6. Generate solutions and a shared, win-win vision of resolution

STEP 7. Test for satisfaction

The Key Principles of Resolving a Conflict !

Printable Diagram:  The 7 Steps to Conflict Resolution !

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