[3] Resolving Conflicts
The ability to resolve conflicts is a highly prized skill. Getting into conflict is easy, getting out of it is something else. The following pages will give you direction on how to approach conflict.

The 7 Steps to Conflict Resolution

STEP 1. Develop an attitude of resolution

STEP 2. Set the stage, plan your approach

STEP 3. Arrange a place and time to talk

STEP 4. Tell your stories, gain an understanding of the issues

STEP 5. Listen actively and with empathy

STEP 6. Generate solutions and a shared, win-win vision of resolution

STEP 7. Test for satisfaction

The Key Principles of Resolving a Conflict !

Printable Diagram:  The 7 Steps to Conflict Resolution !

Recommended Program:
Experience Taking Flight with DISC, our new DISC Training Program, based the book Taking Flight!: Master the Four Behavioral Styles to Transform your Career, Your Relationships…Your Life, a business fable that features a diverse group of birds confronted with a race against time to save their homes from impending disaster. Suddenly forced to work together, the birds must decipher the four DISC behavioral styles to bring out their best and solve the crisis

Recommended Resources:
Leading Style Article
Everything DISC Series

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