[3] Resolving Conflicts

Key Principles in Resolving Conflict

• Take shared responsibility for the conflict
• Recognize and appreciate differences among people
• Preserve individual dignity
• Listen carefully and with empathy, listen to understand, communicate, don't debate
• Be calm...don't give in to emotional outbursts or reactions
• Vulnerability is a key to successful resolution, therefore open up and share your feelings
• Don't assume people are being difficult intentionally
• Choose a safe place or person with whom you can vent and clarify the issues for yourself
• Generate solutions...find agreement
• Follow-up to assure resolution and modify as necessary 
  
   
  Recommended Processes:
  Why We Click with Some and Clank with Others – DISC Behavioral Profile Session
  Resolving Conflict

  Recommended Resources:
  Leading Style Article
  Everything DISC Series