[3] Resolving Conflicts

Key Principles in Resolving Conflict

• Take shared responsibility for the conflict
• Recognize and appreciate differences among people
• Preserve individual dignity
• Listen carefully and with empathy, listen to understand, communicate, don't debate
• Be calm...don't give in to emotional outbursts or reactions
• Vulnerability is a key to successful resolution, therefore open up and share your feelings
• Don't assume people are being difficult intentionally
• Choose a safe place or person with whom you can vent and clarify the issues for yourself
• Generate solutions...find agreement
• Follow-up to assure resolution and modify as necessary 
  
   
  Recommended Program:
  Experience Taking Flight with DISC, our new DISC Training Program, based the book Taking Flight!: Master the Four Behavioral Styles to Transform your Career, Your Relationships…Your Life, a business fable that features a diverse group of birds confronted with a race against time to save their homes from impending disaster. Suddenly forced to work together, the birds must decipher the four DISC behavioral styles to bring out their best and solve the crisis.

  Recommended Resources:
  Leading Style Article
  Everything DISC Series