Recommended Resources:

Assessments
Knock Your Socks Off Customer Service - An assessment of both front line employees and managers to determine the organization's readiness to give world class customer service.
 

Becoming a Customer Service Star - Assessing team member customer service strengths and weaknesses.

 

Exercises
The POSITUDE™ Challenge Application Cards - Decks of Cards with situations such as Customer Service, Sales, Management & Supervisory Time Management for teams to discuss and resolve.

Assessments
What's My Communication Style? - Customer service may be a function of how the person communicates. This easy-to-administer instrument identifies preferences in verbal and non-verbal communication and how to adjust for varying situations.

IN-HOUSE Customer Services Courses available....
Contact Teambuilding, Inc. at 888-672-1120 or send email to inquire@teambuildinginc.com